Thanks for all the replies. Well first they said it was not a good place to fly, then it was because it lost GPS, then it was i took off without GPS, then it was the calibration was off. All B.S. in my opinion here's why. I have flew many times at this spot, the drone was in a clear line of sight about 100 ft away & 50 ft high. It said that it had lost GPS & was landing in place, never to be seen again. The map of last known location was about thirteen blocks from where this happened. I have called & spoke to a supervisor explaining all the wrongs with what their reasoning is without any help from Gopro. This was the first reply from them,
As per our conversation, we check again your flight logs and the location of your last flight. It is not an ideal location to fly your drone, and as stated on the flight logs, you armed it without GPS. We can replace the propellers, Karma battery, Harness and we will also put a 40% discount under a brand new camera. You, in your end, will shoulder the Stabilizer and the body of the drone as this is also the first resolution we provided.
After I posted here someone ask about a response in writing so I got this too.
Good day to you!
We already analyzed your flight logs and we have seen a lot of events that occurred why the drone drifted on it's own. Your case went to a critical investigation and it clearly shows on your flight logs that there's no manufacturing defect issues found.
In this flight, we have seen that you flown the drone in pilot mode. The drone was dependent on the commands that you will do since you didn't calibrate it making it more prone to some drifting issues and flight issues. We have seen also that you tried to fly it in a residential area which is surrounded of houses, buildings and large metal objects that can cause interference with the wireless connection. Basically speaking, the location of the flight was not really a good location to fly it. Your drone experienced an interference leading it to drift on it's own. You can avoid this issue to happen if only the drone was calibrated.
As a Karma Expert, we have verified that this drone got lost not because of a manufacturing defect issue but because of the poor flight preparations that happened. The outcome of the investigation merely depends on the flight logs that you uploaded. I have never been so pissed in my life at a company!! Any help is greatly welcomed!!