Here is their response....
We apologize for delayed response. We just got new information about your flight logs analysis. Here are somekey points:
- Based on flight log, it confirmed that there is a pitch from the controller meaning that the remote is still communicating with the drone.
- There was no pre-flight calibration performed. It is a common practice in the drone community to calibrate whenever changing flight locations because it allows the drone to fully synchronize to the surrounding geographical environment.
- In these situations, it is the user’s responsibility to take action in flying Karma without the position hold feature and land the drone manually and not rely on anything else.
Based on these information it appears that the drone crash was due to both environmental factors and user error. Due to these circumstances we won't bale to cover this under the warranty program. While your situation is not typically covered under Manufacturer’s Warranty, we’d like to extend our assistance and help you out in your current situation. That being said, we can provide you a one-time special exception by sending out courtesy Karma Propellers, Karma Harness and 40% discount towards a purchase of a new camera. The Karma Core and Karma Stabilizer needs to be purchased directly from the website as a replacement part. Please let me know if you will need anything else.
User error.....???? It was calibrated, My SD card was obliterated and they know there is no video of the crash. Not to mention my Hero4 Silver is gone. All the accessories that I purchased.....I am not ready to give up so any advice on like situations would be helpful. This Karma was flown in the same area here numerous times and videos are on my YouTube channel. I sent them links....