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My Karma drone fell out of the sky.

Niels26

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Jul 6, 2017
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#1
Hi all,

I am wondering if somebody had the same problem. I recently bought the GoPro Karma drone (30th of June 2017). After one week I was flying the drone. There was no wind or what so ever. Suddenly my Karma just fell out of the sky into a ditch!
My retailer said that I could send it back and they refund my money. My problem is that I bought the drone after the recall, so it should not fall out of the sky. But it did and now i'm wondering if some of you guys still have the same problem with Karma falling out of the sky?

I hope to buy a new Karma one day but I want to be sure that this problem is solved before anyone gets hurt.

Regards,
Niels
 

Wizard-btr

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Jul 6, 2017
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#2
Hi all,

I am wondering if somebody had the same problem. I recently bought the GoPro Karma drone (30th of June 2017). After one week I was flying the drone. There was no wind or what so ever. Suddenly my Karma just fell out of the sky into a ditch!
My retailer said that I could send it back and they refund my money. My problem is that I bought the drone after the recall, so it should not fall out of the sky. But it did and now i'm wondering if some of you guys still have the same problem with Karma falling out of the sky?

I hope to buy a new Karma one day but I want to be sure that this problem is solved before anyone gets hurt.

Regards,
Niels
Question: did your Karma lose GPS connection during the flight?
 

Niels26

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#3
Thanks for your reply. I didn't lost my connection. The crash happend 30m in front of me during the descent. The battery bar was green, my signal too.
But if you lose GPS it should not just fall out of the sky right?
 

Patrick

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#4
Mine did the same just today, I have flew it for 3 days, twice a day. I noticed it was a little shaky out of the bag on a standard hover, but it hovered steady and flew great. Today I noticed it seemed a little more shaky so I was bringing down to land, out of no where it tilted to one side and went down from about 8ft. Now one motor is loose in its socket like it wiggled its way out and caused the issue. I called GoPro, answered their questions and sent in pics and video today. Let me know how yours turns out.
 
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#5
Mine did the same just today, I have flew it for 3 days, twice a day. I noticed it was a little shaky out of the bag on a standard hover, but it hovered steady and flew great. Today I noticed it seemed a little more shaky so I was bringing down to land, out of no where it tilted to one side and went down from about 8ft. Now one motor is loose in its socket like it wiggled its way out and caused the issue. I called GoPro, answered their questions and sent in pics and video today. Let me know how yours turns out.
Gopro did not call back as stated in yesterday conversation with support. I called back today Saturday afternoon and requested to communicate with support manager "Sir William" his name about my replacement karma or full refund of purchase. Seems the Karma care is bullshit if you purchased the plan with GoPro. He said they will make and exception due to drone being lost for a replacement cost of $220.00. He call this a care service fee for Karma replacement. Drone lost GPS signal is an environmental issue on my part due to location I chose to fly the drone. I asked him what assurance do customers have that the drone will not malfunction in the future due to environmental issues? Seems there are many things not listed in the Karma instructions that can cause calibration and lost GPS signals. I am not feeling comfortable about even getting a replacement if I chose to go with the service fee of $200. This can happen anywhere you attempt to fly the Karma drone. Gopro needs to look further into this issues we are talking about in the forums online. I will never purchase anymore GoPro products because of this incident with their support group. Save you money any buy another brand of drone! Gopro Karma have hidden problems that can cause serious accidents unknown. GoPro CEO and upper management must not be aware of the Karma issues happening to this product. The product is not preforming as GoPro is marketing it to the public.

Mike


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Jemore

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Sep 17, 2017
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#6
Hi guys,

I decided to sign up today after reading this post, I was on a shoot where my Karma fell out of the sky and smashed in to pieces. Only minutes before this, I was shooting a birds eye shot above them, luckily it didn't happen then when it was hovering over them :( Will contact GoPro tomorrow about this whole thing.
 

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armandjg

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Dec 31, 2017
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#7
Was filming a sunrise on vacation in Arizona when the drone suddenly fell out of the sky. The handheld controls and the screen froze as this happened, and there was no indication of any other errors. Video footage shows the gimble went limp first, which rotates enough to show all of the propellers spinning properly. Drone arm was bent and gimble destroyed on impact.

Is this still a known problem?!
 

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Joined
Jul 8, 2017
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#8
Was filming a sunrise on vacation in Arizona when the drone suddenly fell out of the sky. The handheld controls and the screen froze as this happened, and there was no indication of any other errors. Video footage shows the gimble went limp first, which rotates enough to show all of the propellers spinning properly. Drone arm was bent and gimble destroyed on impact.

Is this still a known problem?!

In a word, yes. I just had mine replaced under warranty after it did this back in Sept. Hovering at about 40 feet, just lost power and dropped to the ground w/ 9 min left on battery. I posted a video here and sent a copy to Go Pro along w/ the logs. The process was a few weeks long but not contentious.

I have GoPro Care but did not want to use it for such a clear warranty issue. Go Pro Customer service was very understanding and courteous but very thorough in collecting and reviewing all of the evidence I had. I am satisfied w their support.
 
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#9
Was filming a sunrise on vacation in Arizona when the drone suddenly fell out of the sky. The handheld controls and the screen froze as this happened, and there was no indication of any other errors. Video footage shows the gimble went limp first, which rotates enough to show all of the propellers spinning properly. Drone arm was bent and gimble destroyed on impact.

Is this still a known problem?!
Thats bad, they should not just fall out of the sky, sorry dude
 

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