hi @photoguy0126 -- Sorry for lagging getting back to you... just been really busy. Im really short on time but will post this quick update. on 6/26, contacted Support and was able to speak to a supervisor. I stressed how I see GoPro's lack of interest in a case where a drone failed to comply with three safeguards in the event of lost of contact with the controller (failed to return to home, failed to land in place, and failed to stay within max speed of 20mph). I also expressed how fortunate I was that my runaway didn't hit / injure anyone. I pointed out the fact that not once has any member of the support staff (8 calls at that point) has expressed any concern if bystanders may have been injured during the runaway event. I said that GoPro really needs to examine this event to find the root cause of the lost control (more specifically, lack of regaining control) /speed breach because if they don't they can be held liable for ignoring an known and now reported flaw. The supervisor said she was going call me back, but never did. On 7/3, she sent me this ...
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Not one word about the malfunction, the cause of the speed breach, or any express of concern what the root cause is. Absolutely insulting!
A reply to the email resulted in a robot response that the case was closed. How much more insulting can GoPro get?
It's taken me most of the week to calm down and repose myself.
Today, I called support and complained how pissed if was that they prematurely closed the ticket. I went off! I told the agent how bullshit it was that supervisor never called me back. I also told him that I'll be filing complaints about GoPro to the FAA, Consumer Product Safety Commission, and the BBB, and that I am filing a lawsuit. (I've already talked to LA County Courts and I'm working to get paper work filed) The agent told me that he reopened the ticket and that he'll have the supervisor call me back. I'm not holding my breath.
And, you know what the icing is on this f'ed up cake? Other users that I've seen on YouTube (who clearly crashed due to user error) got replacement units!
(wow, I didn't mean to spend that much time on this post)
Same here with GoPro support. I am getting the run around with their support group daily. I have the Karma care plan for GoPro when purchased the drone. The device is dangerous because it lose GPS communication during flight at a July 4th event when traffic exiting the event. Police wittiness the drone out of control behavior and seen it took off in the evening sky straight to wooded / swampy area of geographic location. If class action law suit being filed, my attorney would be interested in joining in the class action. Good idea to file FAA compliant about the software and hardware problems with GoPro Karma drone.
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