Elisawh
Member
Just for clarification for anyone reading this mid-thread:
A) you don't necessarily need GoPro care to get support. (My understanding is that you may be liable for the cost of repair if GoPro sees that the crash is due to the pilot.) Its also my understanding is that the drone has a 1 year warrantee covering product defects (not necessarily crashes). [I don't have GoPro Care, but I'm still filing a claim. I have pretty strong evidence that my drone went 20MPH over GoPro's claimed max speed of 35mph (if in sport mode).]
B) if you upload a flight log, follow it up with a call to GoPro so you can have a ticket opened and your issue can be tracked. (If you just blindly upload a flight log without a ticket, it might not get reviewed, especially since there is currently a huge backlog of issues that support is working on. [My issue, which has been "escalated" still hasn't been reviewed by 2nd-level support])
Yes I did not have GoPro care and it does not cover this anyways. They need to be real with people and put a disclaimer on the box telling buyers to only fly in wide open spaces with no wifi interference around. I received my replacement last week. After 10 days they wrote me saying they would be granting me a one time replacement. I will most likely not fly it again as I don't want to risk losing the camera and stabalizer again. Let alone the karma.
I'm sure most people with our same issue are all getting replacements!
Good luck!