Hi AS mention in the email send by GOPRO Supoort who decided to blame
it was my fault of losing the drone , I was unable to control my karma
and the connection between the karma and controller was lost and cant
even do anything with the controller, My question to you guys is are
you guys just selling the GOpro Karma to experienced pilot or is there
any requirement to own a karma, as a customer i trusted your brand and
brought the Karma Drone ,paid 2000 $ which is not a joke, if you guys
are expecting me to know everything ,then why you guys letting anyone
i mean the drone to take up if there is no compass calibration,if you
guys know the connection between karma and controoller will be
affected then why it was allowed to fly in the air at first place, I
was in the open park and as i did mentioned that i had no problems
with my first flight and the compass calibration was done
automatically , does your system asked the customer to do compass
calibration everytime before you make a flight, it does automatically,
i was only asked to compass calibrate when it was a brand new and you
are about to flyfor the first time,apart from never asked me to
dmanually do it .
I hope you guys are takeing this matter seriously instead of making
blame to customer as i am not the only one having this issue,i should
be able to controll my karma if you allow me to fly the karma without
compass calibration, dont say that the connection between the drone
and controller lost beacuse of no compass calibration , i tried to
land the karma as soon as possible but there was no response from the
controller and the karma was travellinng so fast it was over that
35km/hr which is the maximum speed the drone can travel according to
the specification.
I believe i should be offered with a new drone or refund, I know
everything how it was and how i lost my drone , if your are saying it
beacuse of my mistake then i am not happy to accept it, it about how
as a customer i trusted you and then al the disappointment you will
get, there is no doubt about how good is karma and GOpro but their is
still lots of improvement required and bugs in the drone needs to be
address. I bought thinking that i will do something with it and make a
career out of it ,i have lots of dreams behind the scene which i
wasnt expecting will end with in 2 months of buying it, i had lots of
hope and it all faded.
Thank you GOPRO
I am just one customer and loosing me wont affect you at all but
loosing GOPRO faded all my hopes and dreams.
THank you SO much
>> ref:_00Do0HJuF._5001JToc04:ref
>>
>
HI there
Is there anyone who will reply to my email. I have been told that the
manager from customer service will call me which was 3 days ago,
havent heard from anyone so far.
Thank you
> ref:_00Do0HJuF._5001JToc04:ref
To add up to my claims this is what i found in user manual
CALIBRATION
Accelerometer and compass calibration might be required at times to
ensure the best flight performance from Karma.
The compass and accelerometer on both the drone and the controller
are calibrated automatically. However, if either of these components
must be recalibrated, the controller notifies you and provides step-bystep
instructions to guide you through the process.
IT didnt asked me to do it manually except for the first time when i
used it after that it was always done automatically, if that the case
then it a manufacture problems.
I am expecting a call from one of the guy at support around 5 pm this
afternoon ,looking forward to hear from you.
Thank you
On 9/25/17,
[email protected] <
[email protected]> wrote:
> ref:_00Do0HJuF._5001JToc04:ref
Hi Santosh,
Thank you for getting back to us! I have discussed this case with my manager and has decided to consider this case as onetime exception and replaced lost parts under warranty.
Can you please provide us with following information.
- Verify your shipping address by clicking on the link below
Please also provide me with your shipping address in the format below:
- Name
- Street Address
- City
- State or Province
- Postal code
- Country
- Phone number
Please feel free to reach out to me if you have any questions.
Many Thanks,
Azwar