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I have had enough of GoPro so called support

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This was the last e-mail transmission to the SUCK that is GoPro support. After approx 15-18 E-Mail exchanges and the run around with NOTHING getting resolved this is what it has come to.......
I have requested on numerous occasions on what you have found with the information I have already provided you.(videos and flight logs, videos that were watched 1 time each may I add) detailed descriptions of the concerns I have been experiencing, from locations previously flown with no issues numerous times as I am sure my flight logs prove, software revisions, ect...This has been going on for a month. Something that baffles me is that, there is a new 2.0 firmware revision out for a week now and even after stating early in our discussions that I had no issue before the last (1.51) firmware update, there has been no mention by you (GoPro Support) to the fact that there is new firmware available. Weird huh? I have requested an elevation in my case and to be called, left my number on numerous occasions with no call. I will not be participating in this process anymore. The next video I will be directing you attention to will be a very well put together collection of epic fails of your product with collaborative effort from many in the GoPro pilots forum I am in. And the emails back and forth between us for my 9639 subscribers on my YouTube channel , username HeWhoAngersYou, maybe I can keep someone else from going through this experience. Thanks for wasting my time and yours for almost a month. I abandoned my Sony action cams and migrated to GoPro's a couple years back because of their reputation in the POV market. Bought my drone for the same reasons. You know there is an issue, I know there is an issue, SMH. I'm done.
P.S- as a positive note, after installing the 2.0 updates I have flown on a couple occasions with no issues as of yet. This weekend, I will fly extensively and report here if any issues. distance seems to be much greater than previously. Same location (home) I used to get pixelation (controller screen) around 900' linear foot away now about 2700' before pixelation. Also no compass interference concern as of yet. As I said will test more this weekend. thanks for listening to my rant. HeWhoAngersYou out....
 

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Irisheyes

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This was the last e-mail transmission to the SUCK that is GoPro support. After approx 15-18 E-Mail exchanges and the run around with NOTHING getting resolved this is what it has come to.......
I have requested on numerous occasions on what you have found with the information I have already provided you.(videos and flight logs, videos that were watched 1 time each may I add) detailed descriptions of the concerns I have been experiencing, from locations previously flown with no issues numerous times as I am sure my flight logs prove, software revisions, ect...This has been going on for a month. Something that baffles me is that, there is a new 2.0 firmware revision out for a week now and even after stating early in our discussions that I had no issue before the last (1.51) firmware update, there has been no mention by you (GoPro Support) to the fact that there is new firmware available. Weird huh? I have requested an elevation in my case and to be called, left my number on numerous occasions with no call. I will not be participating in this process anymore. The next video I will be directing you attention to will be a very well put together collection of epic fails of your product with collaborative effort from many in the GoPro pilots forum I am in. And the emails back and forth between us for my 9639 subscribers on my YouTube channel , username HeWhoAngersYou, maybe I can keep someone else from going through this experience. Thanks for wasting my time and yours for almost a month. I abandoned my Sony action cams and migrated to GoPro's a couple years back because of their reputation in the POV market. Bought my drone for the same reasons. You know there is an issue, I know there is an issue, SMH. I'm done.
P.S- as a positive note, after installing the 2.0 updates I have flown on a couple occasions with no issues as of yet. This weekend, I will fly extensively and report here if any issues. distance seems to be much greater than previously. Same location (home) I used to get pixelation (controller screen) around 900' linear foot away now about 2700' before pixelation. Also no compass interference concern as of yet. As I said will test more this weekend. thanks for listening to my rant. HeWhoAngersYou out....

I have to October 14th to return my unopened GoPro Karma packaged with the new Hero 6
Sounds like I better return it
I hate bad customer servive
 

Irisheyes

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I have to October 14th to return my unopened GoPro Karma packaged with the new Hero 6
Sounds like I better return it
I hate bad customer servive
Returned it


Sent from my iPhone using Tapatalk
 

ansta1

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I've had nothing but good customer service, circa 30 flights with Karma running v2 firmware. No gps loss, no fly aways, no crashes. Flown a few times without gps still no issues with mine.

Not saying bad things don't happen nor is it an excuse for bad customer services, just not my experience so far.
 
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simon-riley

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I've had nothing but good customer service, circa 30 flights with Karma running v2 firmware. No gps loss, no fly aways, no crashes. Flown a few times without gps still no issues with mine.

Not saying bad things don't happen nor is it an excuse for bad customer services, just not my experience so far.
Their customer service is horrible. I thought Comcast had the worst but GoPro by far is THE worst!

They don’t know how to troubleshoot error messages. They can’t find resources on the error message. I honestly get more assistance from this GoPro forum than I do with their customer service. Every phone call I make to them is guaranteed to be over an hour long call. I called them for a freaking tracking number... amd was on the phone for 1 hr and 10 mins. The representative kept giving me the wrong tracking number and courier service! I just don’t get it. I was promised a callback by a supervisor- which I am still waiting on btw. They place you on hold for 10-15 mins at a time, they come back to the line and perform 1 troubleshooting step and then place you on hold again for another 15 mins.

I have asked for Corporate’s phone number only to be given a number that routes me right back to Customer Service. The chat team can’t assist and GoPro Care support is horrible as well.

You would think after all this money we spend on GoPro products that we at least can get helpful Customer Service... smh
 
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Mdeben

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I really wish I read these reviews before buying anything with GoPro. They are unbelievable.

No!!! Don't Do it!

I’ve never been more infuriated and disappointed in a brand. Poor quality product and worst customer service team I have ever encountered!!! We purchased this drone bundle prior to our honeymoon in hopes to use it many more times as we began our family. After only having it for less than 6 months, that was cut short. We took every precaution in configuring it correctly before our last flight, got the green light to go and after only minutes of flying it, the device said it was losing wi-fi connection, which triggered its autopilot mode. During its auto-flight back to us it, it lost control and crashed into a pond below it (that it had autopiloted over). I didn't realize until after, but in reading and researching further, this is actually a common problem. Because it relies on wi-fi it's extremely unreliable and can fall from the sky or hit objects in its path during the autoflight back pretty regularly. And when it does, GoPro refuses to take any accountability so you will not get your money back, even if you have a warranty on it.

We spent hours trying to retrieve it, but could not and deemed it too dangerous to attempt again and near impossible to find any ways. We contacted customer service to see what our options were since we had a two year warranty on it and were only met with robotic responses, a refusal to take any accountability and blame towards us as their consumers, with no real reasonable logic. There was absolutely nothing we could have done differently given the resources that GoPro had provided to have avoided that outcome. When prying to ask to see the flight logs they said they were confidential and would not share them with me, yet used that as an excuse to say that they decided it was not their fault. The main thing they used to blame it on user error was by saying we didn’t properly avoid the possible “wi-fi interference objects” and then they provided a list of objectives you should avoid when flying. The ONLY applicable object in this case was water! Yes, water! So all those advertisements you see on this page and throughout their website and other marketing materials with water on it, turns out you can’t actually do what they are falsely advertising and we should have known that as consumers!!!! For goodness sake, their main video has a man literally launch the karma drone off of his kayak in the middle of the ocean!!! But I should have known to not fly nearby a cranberry bog reservoir!? After months of arguing and being pushed from one terrible customer service representative to another, they offered to replace the least expensive parts, still requiring us to invest $700 for those parts to even work, and spend more money with a brand we no longer could trust. After even more arguing they offered a jokeable 20% discount. And finally, I spoke with an extremely rude and condescending customer service “supervisor”, who by no means should be in this business, that basically sternly told me to give up, take the discount and that they wouldn’t do anything else even if we found it. For a brand that thrives off of human experiences and leverages happy life milestones, they certainly ruined our honeymoon (all our footage was lost) and our babymoon, which we had hoped to use this on as well and were still arguing with them about, and did not deliver the least bit enjoyable customer service experience. I would NOT RECOMMEND buying products from this company unless you are okay wasting your money when they prematurely break and do not anticipate any understanding from the manufacturer. I hope this saves someone months of frustration in dealing with this company and some money.
 

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