This was the last e-mail transmission to the SUCK that is GoPro support. After approx 15-18 E-Mail exchanges and the run around with NOTHING getting resolved this is what it has come to.......
I have requested on numerous occasions on what you have found with the information I have already provided you.(videos and flight logs, videos that were watched 1 time each may I add) detailed descriptions of the concerns I have been experiencing, from locations previously flown with no issues numerous times as I am sure my flight logs prove, software revisions, ect...This has been going on for a month. Something that baffles me is that, there is a new 2.0 firmware revision out for a week now and even after stating early in our discussions that I had no issue before the last (1.51) firmware update, there has been no mention by you (GoPro Support) to the fact that there is new firmware available. Weird huh? I have requested an elevation in my case and to be called, left my number on numerous occasions with no call. I will not be participating in this process anymore. The next video I will be directing you attention to will be a very well put together collection of epic fails of your product with collaborative effort from many in the GoPro pilots forum I am in. And the emails back and forth between us for my 9639 subscribers on my YouTube channel , username HeWhoAngersYou, maybe I can keep someone else from going through this experience. Thanks for wasting my time and yours for almost a month. I abandoned my Sony action cams and migrated to GoPro's a couple years back because of their reputation in the POV market. Bought my drone for the same reasons. You know there is an issue, I know there is an issue, SMH. I'm done.
P.S- as a positive note, after installing the 2.0 updates I have flown on a couple occasions with no issues as of yet. This weekend, I will fly extensively and report here if any issues. distance seems to be much greater than previously. Same location (home) I used to get pixelation (controller screen) around 900' linear foot away now about 2700' before pixelation. Also no compass interference concern as of yet. As I said will test more this weekend. thanks for listening to my rant. HeWhoAngersYou out....
I have requested on numerous occasions on what you have found with the information I have already provided you.(videos and flight logs, videos that were watched 1 time each may I add) detailed descriptions of the concerns I have been experiencing, from locations previously flown with no issues numerous times as I am sure my flight logs prove, software revisions, ect...This has been going on for a month. Something that baffles me is that, there is a new 2.0 firmware revision out for a week now and even after stating early in our discussions that I had no issue before the last (1.51) firmware update, there has been no mention by you (GoPro Support) to the fact that there is new firmware available. Weird huh? I have requested an elevation in my case and to be called, left my number on numerous occasions with no call. I will not be participating in this process anymore. The next video I will be directing you attention to will be a very well put together collection of epic fails of your product with collaborative effort from many in the GoPro pilots forum I am in. And the emails back and forth between us for my 9639 subscribers on my YouTube channel , username HeWhoAngersYou, maybe I can keep someone else from going through this experience. Thanks for wasting my time and yours for almost a month. I abandoned my Sony action cams and migrated to GoPro's a couple years back because of their reputation in the POV market. Bought my drone for the same reasons. You know there is an issue, I know there is an issue, SMH. I'm done.
P.S- as a positive note, after installing the 2.0 updates I have flown on a couple occasions with no issues as of yet. This weekend, I will fly extensively and report here if any issues. distance seems to be much greater than previously. Same location (home) I used to get pixelation (controller screen) around 900' linear foot away now about 2700' before pixelation. Also no compass interference concern as of yet. As I said will test more this weekend. thanks for listening to my rant. HeWhoAngersYou out....