M
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My defective replacement is delivering to them today, we'll see how that goes but I'm expecting a big wait...
Also, the replacement I received last week had the EXACT same issue you experienced. I wonder if there's "something in the water" and they're reviewing all their stock.
You could try this oneDoes anyone have an email for GoPro Corporate offices?
You could try this one
Nick Woodman, CEO: mailto:[email protected]
I know it’s not fancy but I ordered a refurb DJI Spark yesterday cuz I’d rather worry about $250 flying away rather than a $400 camera and a $600 drone.
I sent an email to the same address the other day detailing the experience that I’ve had. I’m not surprised to say, but I have not received any reply.
I sent an email to the same address the other day detailing the experience that I’ve had. I’m not surprised to say, but I have not received any reply.
I have had the same issue twice with my Karma. Once I was in an open field and landed safely with only the loss of one propellor. But today i was unable to control the Karma once i received the "compass error" problem. The Karma has hit a tree and landed upside down in 6-8 inches of fresh water. Body held up pretty well, not visual damage to body or rotor arms. But I have lost a small cover off the top of the Kimble (Stabiliser) and now I can not power up the Karma Drone. Looks like the water has killed the Drone. Will be contacting GoPro tomorrow. Already uploaded Flight Logs.Got a call from Support last night. They reviewed the flight logs.
1. They determined I was flying in a residential neighborhood fraught with peril (true - but I have flown from this same spot almost daily for a month without issue).
2. They recommend I recac the compass before every flight (I did recalc between the two crazy uncontrollable flights).
3. They determined that my Karma was defective and they are replacing it. I am sending the core back today via Fedex (ground) and they will send me a new one upon receipt (ground - I bitched about this but to no avail).
I am grounded for a few weeks.