Shon
Well-Known Member
Had confirmation from GoPro that they are replacing my damaged Karma Drone. Returned damaged drone to GoPro. Should recieve my replacement early next week. I can't understand all the negative remarks regarding GoPro Customer Service. I dealt with a competent Lady called Rochelle who was very helpful and understanding. The whole experience was a positive one. I think I would still give them a positive even if they hadn't replaced the damaged drone.
The people I spoke with were very nice. The problem was that the week, turned into two...then three...then a month. The whole time the "nice" customer service people kept telling me the defective part they were replacing was in the mail. They finally admitted that the warehouse didn't have the part and it was on back-order. It was a $40 dollar part that I could easily have ordered via Amazon Prime at the time...and had delivered in two days. Had they just been honest with me, I might have just ordered the part myself...because I had a pending trip and ended up flying to my destination, not being able to use the Karma or Grip. Seriously...I wasn't all that mad that the part took so long... it was more an issue with them not being honest with me about the actual time-frame so that I could make other arrangements.
I hope you're experience works out better than mine...