- Joined
- Oct 4, 2018
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- 33
Hi there,
I have bought a Karma drone more than a month ago, and when I tried to fly it for the first time, the controller would not connect to the drone.
I have tried to contact the GoPro customer service several times, but I get no luck on the phone line, and the online help is just no use (they just tell me to call via the phone...). Quite disappointed with their service there, so hoping to get some help from the community!
The issue I am having is that the controller is not connecting to the drone (drone on pairing mode, controller trying to find the drone).
I have tried different things:
- Hard reboot of the controller (Menu > Preferences > Reset)
- Updating the software of the controller (currently saying "up to date", so must be latest version)
- Updating Karma grip and stabilizer (stabilizer currently on version 2.0.0)
- Updating Camera (Hero 6 Black, currently on 02.01.00)
The only thing I cannot update, is the drone itself (as it won't connect to the controller!)
I believe the issue is between the drone itself and the stabilizer: when I turn on the drone, the stabilizer and the camera will stay off (the stabilizer works correctly with the Karma Grip).
Did anyone have the same issue? Do you know how to solve?
Many thanks!
I have bought a Karma drone more than a month ago, and when I tried to fly it for the first time, the controller would not connect to the drone.
I have tried to contact the GoPro customer service several times, but I get no luck on the phone line, and the online help is just no use (they just tell me to call via the phone...). Quite disappointed with their service there, so hoping to get some help from the community!
The issue I am having is that the controller is not connecting to the drone (drone on pairing mode, controller trying to find the drone).
I have tried different things:
- Hard reboot of the controller (Menu > Preferences > Reset)
- Updating the software of the controller (currently saying "up to date", so must be latest version)
- Updating Karma grip and stabilizer (stabilizer currently on version 2.0.0)
- Updating Camera (Hero 6 Black, currently on 02.01.00)
The only thing I cannot update, is the drone itself (as it won't connect to the controller!)
I believe the issue is between the drone itself and the stabilizer: when I turn on the drone, the stabilizer and the camera will stay off (the stabilizer works correctly with the Karma Grip).
Did anyone have the same issue? Do you know how to solve?
Many thanks!