Recent content by PortlandZinMan

Thanks for the feedback - I have made several additional flights from the same location (home) and the symptoms continue - I need to move to a different location and if the readings are still way off, I will head to TechSupt (again).

I am working on my second Karma and so far, no compass issues. But I have a new question to pose. On the last two days of flights (same location), the distance and altitude reading have been way off. It will show 20ft away when I am standing right next to it in flight and when I climb, the...

Best Buy too...

Final chapter... Spoke (in Chat) with support – asked if I could have the Karma Care support extended for the 3 weeks that I was grounded. Got the expected answer of “That is not possible” – she offered to cancel my Karma Care and provide me with a prorated refund (wow!). I said no. I am...

I am going to try a set.

The replacement core arrived today. I put one battery through it keeping it no more than 20 feet way and it appears to be functional - no errors. Firmware was current - only required re-pairing and a compass calibration. I'll expand the limits this weekend.

Got this tonight... Could this be the start of the shipping cycle...? Hi Don Presten, Thanks for returning your Karma - Core. We have received and processed your return. Replacement order SO-xxxxxxx has been set up and should be on its way to you shortly. If you have any questions or...

Get in line...(grin) They have had my core since March 30. No notification of shipment on the replacement. I even have the $149 Karma Care insurance policy - made no difference.

I never got an answer.

I also purchased (stole) an almost new Spark from a fellow who just "couldn't figure out how to set it up - too damn complicated" . . . Amazing little drone and I am having a lot of fun with it. Helpful hint...spend some time with the YouTube how to set it up videos...will save you a lot of...

Good morning, I will keep this very short. I am looking for the contact information for someone at GoPro corporate that would be willing to speak with me or correspond by email to discuss my challenges with getting my Karma replaced. The unit was determined to be defective by your team in...

Does anyone have an email for GoPro Corporate offices?

Update - after multiple followup emails and finally, last night a phone call to support, I am still no closer to getting my replacement Karma core. Last nights call resulted in an "I promise to provide status in the next 3-5 business days". He informed me that they are still out of stock on...

Recap: Issue happened last week, they analyzed the flight logs, called it a defect and I sent my core in for replacement. It arrived at their RMA last Friday. Followed up on Monday and Wednesday - they told me it was still being processed for replacement. Today, I got the big whammy: Jane...

Well, as other predicted, my core arrived at the RMA center last week and I have yet to get a shipping notification for a new core. Checked in today and got the let me check on it and I'll get back to you by email. Start the 30 day clock.... Sigh. Almost bought a really nice used Dji Phantom...