Recent content by simon-riley

I just sent a private message to discuss further. Thanks

Sorry for the delay... Just sent you a private message.

***SERIOUS INQUIRES ONLY*** I was recently a Karma Drone owner and like most on here, I had many issues with my drone. I went back and forth with GoPro numerous times trying to resolve an issue for nearly two months. During this dreadful time, I would demand GoPro send me a karma drone battery...

Hey there! Following up as promised. So, we received our replacement stabilizer in the mail today. We went through the process of calibrating everything and GPS was found. Then we crossed our fingers and pressed the start/stop button for 3 secs. 3... 2... 1... NO ERROR MESSAGE!!!! The motor...

Very nice! Seemed like I was watching something off of HGTV with all the great shots!!

nice! I like the tips you provided too...

I've decided to file a formal complaint to the Better Business Bureau as well as the Attorney General's office. I sent the complaint in about a week ago... I'll see where this gets me.

Hi all - following up here. Of course, we never received a phone call back from anyone at GoPro. I decided to call back today after reviewing some of your responses. I was on the phone today for only 45 mins instead of the usual 90 mins... Whoo hoo! Long story short, the customer service...

Haha... yea, been there done that. It’s a complete joke.

Does anyone have any other method of contact for GoPro folks? Like social media usernames? Or email addresses? I am getting nowhere with the customer support in the Philippines. I have asked them for a phone number to the corporate offices and they provided me with a number that routes me...

That sounds like something different. I'm not experiencing that. The red light on my drone stays red regardless of where the controller is. GoPro admitted today that it is a known software issue.

Glad yours is working! Unfortunately, I sent my original stabilizer back already. :-(

Update: reminder - we were supposed to receive a follow up call today from a supervisor. Of course we didn't receive one. We ended up calling GoPro again. Now this is call #17. We were literally on the phone for 1 hr and 36 mins. Basically, we were told that they have no idea why the...

Actually that was our original plan when they sent this third replacement... we wasnt going to update the software however, the controller wouldn’t let me proceed to the next screen without updating the devices to the most recent software. And to provide an update: we called GoPro today. Spent...

Update: well I have received my THIRD replacement yesterday. They replaced the core, the controller, the battery, and the stabilizer. I updated all the software, calibrated everything, GPS was found, and then the controller gave me the “ready to fly” message. I pressed the start button... 3, 2...