So I emailed for an update and this is what I got , hopefully it goes in my favour
Thanks for keeping us posted on this case. We would truly like to apologize if you haven't heard any response on our end yet. We are still reviewing the flight logs that you've uploaded using your Karma Controller. Once we are done with the investigation, I will shoot you an e-mail right away.
I would like to thank you in advance for the cooperation and patience that you will be extending until I am able to fully resolve the issue. If you have any questions or concerns aside from what is stated initially, please feel free to include it in your reply to this email. Have a good day!
Thanks for keeping us posted on this case. We would truly like to apologize if you haven't heard any response on our end yet. We are still reviewing the flight logs that you've uploaded using your Karma Controller. Once we are done with the investigation, I will shoot you an e-mail right away.
I would like to thank you in advance for the cooperation and patience that you will be extending until I am able to fully resolve the issue. If you have any questions or concerns aside from what is stated initially, please feel free to include it in your reply to this email. Have a good day!