@photoguy0126 Can you elaborate on "I was educated on where not to fly". Im curious what they are telling you.
In regards to the "we have not heard from you in a while" email -- yeah, those are robo messages. If you don't respond in 5 days, they'll close the ticket.
In regards to my case: I finally got a Supervisor. She said on Monday that she's going to look into my case, then call me back on Tuesday. She didn't. They are still trying to blame me for RF and GPS interference. Even after I pointed out that the telemetry from the recovered video shows the GPS track appears to be fully intact.
I'm serious considering reporting my case to the Consumer Product Safety Commission to express my concern that GoPro has a serious safety issue with their drones (a drone that exceeds the stated max speed and is uncontrollable while doing so) and don't care to listen to their users reporting such issues.
At this point, I think I am going to ask for a full refund -- why ask for a replacement if they can't even explain the breaches of the 3 safeguards (RTH, Land In Place, max speed), let alone promise that those issues won't reoccur. They sure in the hell don't take my report of 54mph runaway with any credence.
@McToddy
So the Elaboration of the education i was informed seemed a little on the (hey we don't want this happening again, and next time you wont be so lucky)
I flew in front of my home. residential. So of course i got the speech on RF interference which included. stay away from power lines, Maintain LOS at all times, and even do not fly too close to trees. In one specific example he stated that if you were to be inside of a football size field and there was a dome... He would not recommend flying it as it could interfere. He would not reference the DJI but at one point said that even their competitor is not immune to these issues. He recommended calibrating the compass each time. This info was given both voluntarily and upon further probing on my part. I REALLY wish i was given the last images from the camera, because im sure they could tell a story.
I probed as much as i could to get info, but it seemed they were not going to release any statistical or data information from my logs or perhaps they simply had nothing to share... I do not think i was any special case, i think either they had limited Data on the issue or, and i strongly believe it was when i advised him that i called for the last known location. His reaction seemed to be inline with my disbelief that someone had not shown me this when i had asked.
So much so that he said "OH ! so if we had given you this information it may not have been a lost drone case ?" I said of course ! I mapped my trajectory and from where i lost connection it would have been in the street for all to see assuming it had some thrust ! 3 days and a dishonest individual is all it takes.
I did find out that i was not speaking with the same individual from my first call, and I do not think i was talking to a first level agent honestly. He would place me on hold, said he was looking at the data... and as mentioned a couple times in this thread he advised me that he was "taking over the case" from this point. He also told me he google mapped my home and was seeing everything i was referencing, and where i had been looking.
It was not for almost 5 minutes into the phone call that i was told they were going to replace it. In fact the whole call i was damn nervous and correcting him on things, as i thought for sure he was trying to find a polite way to say "open your wallet."
One thing is for sure though, you have much more data than i ever had. I never knew speed or anything, and i agree that this thing has no business going that speed out of control(scary)
I wish i knew more about their process, but i think they are keeping it tight lipped for disclosure purposes as i bet alot of these drones go down with user error on a daily basis. Yours with as much data as you have i would think they would do something. I have had mine only a month which may have played into the equation.
My firm argument the entire time was the Maps function, had i not called the day of the incident and asked about the last known location i do not think i would have been given leniency. That should have been in the email they sent with directions on how to send flight logs. It was a blatant waste of my time looking and calling for something when it was in the menus the whole time and asked for on two separate occasions. It must have been noted that i was perturbed by this.
I have the option to return mine as well as its was purchased Via AMAZON its a tough call... Ill be out hundreds more to get into DJI and i wont have my hand held gimble. I think its all going to be on how well this new unit flys. My first drone seemed error free in all respects. These images were taken by a MASSIVE power structure and i never had issues flying underneath lines etc. Im the little Jeep in the left hand corner standing literally underneath power lines, the second image im directly over the lines (whoops)
Needless to say this wont be happening again... but i never lost ANYTHING not one blip of the screen. Hoping this is an isolated incident