First of all, I am a novice drone pilot, just like yourself. I am on my second Karma, having ditched my first one into a river, on my third outing.
So, I know how you must feel. From what I have seen, and this is in no way a lack of understanding. It is not Karma being faulty, it is very likely lack of experience. When you tell Karma to return home, it always goes high first and then flies straight to the point from where it took off. What this drone cannot do, it has no collision detector, so it just uses GPS data to determine where it must go. Why it hasn’t cleared the palm tree, I cannot tell you. But the Karma has no way to tell there is a palm tree - or any obstacle in its path. I have made a similar mistake, so I know. And even though my drone only hit a small branch, it fell into water and was a total loss.
What I did, was go home, analyze the clip (as in your case, the camera survived), and having determined it was my own fault, called GoPro support and was completely open with them. I sent them everything, flight logs, clips that I had made so far. They looked at them and saw I was an absolute noob, and decided to send me a new Karma.
Another thing I noticed, when looking at your crash: you were in a residential area. From everything I read, that is not an ideal spot for your first attempts: too many obstacles, too much electro smog and interference. Again, been there, done that, but I was lucky enough that I wasn’t able to calibrate before the first flight. Which is why I keep to open, wide spaces. I have begun getting to know my drone, and I am taking it slowly. I have plenty of ideas in my immediate neighborhood - but since that is a small town, they’ll have to wait, until I feel at ease flying the beast.
Hope you’ll have as much luck getting your gear replaced as I did. Don’t give up on the Karma, but try and get to know her, and also your own level of knowledge. Good luck!
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