Can anyone top this?!?!
As you may have seen in my post (#20 in the Karma Drone Disappears thread) I had an issues where my drone decided to runaway at 54mph then crash. I opened a support ticket with GoPro support and I finally got a reply back from them where they said "this is not a manufacturing defect..." despite my Karma went faster than GoPro's claimed maximum speed of 35mph (if in Sport Mode, which my drone was not)
So, here it's, in it's full glory, the flight video of my Karma Drone going 54MPH!!!!
Here's the response from GoPro support ...
Hi Todd,
I hope all is well. I just received information from our Tier 3 concerning this case. The controller and drone lost connection because of flying over the dock where there is a large number of people (cell phone interference), multiple restaurants (wi-fi) and parking lot (GPS signals) that could a break in connection with the drone. The drone lost connection right as they were passing Moby Dick Restaurant and then tried to turn around once the connection was broken. This is not a manufacturing defect as the dropped connection is due to interference between the pilot and drone. At this point we will not be able to replace any Karma parts this is not a manufacturing defect. Please take a look online replacement parts that are available at
https://shop.gopro.com/mounts-accessories
Thanks much,
Isaac
GoPro Support
(source: https://goo.gl/photos/Nk3Fqwn2x1LpqstE8)
Ok, I get that the restaurants may have WiFi that may cause interference. (I'm very surprised that Support was able to provide the name of the restaurant with the suspected WiFi problem -- Im not sure if that was sourced from a WiFi wardriving database or what. But it does indicated that the Flight Log had a GPS track that Support may have used Google's Street View to trace.)
What I don't get are the comments about the "large number of people (cell phone interference)" -- sorry, but I thought cell phones are not on 2.4Ghz -- and "parking lot (GPS signals)" -- since when do parking lots transmit GPS signals?!?
Also, "...then [it] tried to turn around once the connection was broken" ... Im assuming that it was attempting to return to launch point, but we can see it totally missed and went 1500 feet west of my position.
WTF?!?
As you may have seen in my post (#20 in the Karma Drone Disappears thread) I had an issues where my drone decided to runaway at 54mph then crash. I opened a support ticket with GoPro support and I finally got a reply back from them where they said "this is not a manufacturing defect..." despite my Karma went faster than GoPro's claimed maximum speed of 35mph (if in Sport Mode, which my drone was not)
What Is Sport Mode on Karma?
Sport Mode allows the Karma Drone to reach a max speed of 35 mph. When Sport
Mode is OFF, the speed will be limited to 20 mph.
source: https://gopro.com/help/articles/Question_Answer/What-is-Sport-Mode-on-Karma
To say the least, I am F'ing pissed at GoPro Support !!!! Sport Mode allows the Karma Drone to reach a max speed of 35 mph. When Sport
Mode is OFF, the speed will be limited to 20 mph.
source: https://gopro.com/help/articles/Question_Answer/What-is-Sport-Mode-on-Karma
So, here it's, in it's full glory, the flight video of my Karma Drone going 54MPH!!!!
Here's the response from GoPro support ...
Hi Todd,
I hope all is well. I just received information from our Tier 3 concerning this case. The controller and drone lost connection because of flying over the dock where there is a large number of people (cell phone interference), multiple restaurants (wi-fi) and parking lot (GPS signals) that could a break in connection with the drone. The drone lost connection right as they were passing Moby Dick Restaurant and then tried to turn around once the connection was broken. This is not a manufacturing defect as the dropped connection is due to interference between the pilot and drone. At this point we will not be able to replace any Karma parts this is not a manufacturing defect. Please take a look online replacement parts that are available at
https://shop.gopro.com/mounts-accessories
Thanks much,
Isaac
GoPro Support
(source: https://goo.gl/photos/Nk3Fqwn2x1LpqstE8)
Ok, I get that the restaurants may have WiFi that may cause interference. (I'm very surprised that Support was able to provide the name of the restaurant with the suspected WiFi problem -- Im not sure if that was sourced from a WiFi wardriving database or what. But it does indicated that the Flight Log had a GPS track that Support may have used Google's Street View to trace.)
What I don't get are the comments about the "large number of people (cell phone interference)" -- sorry, but I thought cell phones are not on 2.4Ghz -- and "parking lot (GPS signals)" -- since when do parking lots transmit GPS signals?!?
Also, "...then [it] tried to turn around once the connection was broken" ... Im assuming that it was attempting to return to launch point, but we can see it totally missed and went 1500 feet west of my position.
WTF?!?