Try to take off gimbal from drone and repair the drone to the controller.My controller, camera, and grip are up to date. The drone itself isn't because it won't connect so I can't update it.
Hmm thats funny.I was having the same problem with my brand new Karma. The cure for me came when I downloaded and installed the latest updates from the GoPro website. Have you tried that option yet?
k, so i tried this. First I unpaired the drone from the controller. Then I removed the gimbal from the drone. Then I tried to pair. The lights on the drone were flashing like they do when you're pairing, but I went to pair on the controller and it couldn't find it. Then I tried the same thing with the gimbal on the drone but had the same results. The controller doesn't find the drone with or without the gimbal when trying to pair.Try to take off gimbal from drone and repair the drone to the controller.
you can turn on drone (alone no gimbal) and controller with harm done. Iv done that a couple times.
It sounds like it's your karma core, reach out to customer service. In my opinion, their customer service is by far the best I have ever dealt with. They have warrantied cameras well out of warranty for me and just a few weeks ago I purchased a non-working karma core with the same issue as you off of facebook, I already own 2 others, just for the hell of it I reached out to them and they replaced the core without a problem, so now I have 3 karmas.K, so I tried a hard reset and a factory reset. No dice on pairing the drone to it. I get the same result as before. Does this mean the issue is either the controller or the drone core? I wonder if it's the drone core since even the camera and stabilizer won't connect to it. Will support be able to help with anything?