I hear from my friend .. someone in Malaysia have same case as you GoPro didn’t replace... I just received email from GoPro
Below:
Thank you for getting back to us! After reviewing the flight logs, it has been determined that the actions of the user is the main cause why the drone resulted in a fly away/crash.
Flight Log Details:
Where was the customer flying? car park, open space.
Did they have GPS? (Prior to launch? During launch?) yes
Was there a solid connection with the controller? connection is on the good/excellent rating
Events occurred? (Auto Land, Return to launch, etc.) return to you
Please refer to article below :
https://gopro.com/help/articles/How_To/How-to-Land-Karma
"the drone flies up to the preset altitude and then flies toward the specified location. Once it reaches the location, it begins its descent. The drone automatically slows its landing speed the closer it gets to the ground for an easy landing. During the return flight, use the joysticks to nudge the aircraft around obstacles. "
Karma drone initiated the correct procedures and performed as expected.
Based on the flight logs and information provided, it has been determined that the result of the flight is due to user error and is not covered under warranty.
Since it was your first flight we would like to consider this as one time exception and replace broken parts under warranty.
Can you please list the items which are broken and needs to be replaced along with purchase receipt of the Karma so that we can review and help.
Please also provide me with your shipping address in the format below:
Name
Street Address
City
State or Province
Postal code
Country
Phone number
Looking forward to hear back from you soon.
Many Thanks,
Azwar
GoPro Support
http://gopro.com/support/