M
member 1016
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I'm going through my first (and hopefully last!) GoPro Care Accidental Replacement Karma. However, I've had just about the worst support experience in recent memory haha!
I won't bore you with all the details leading up to it but I ordered the replacement about two weeks ago and sent my original Karma back to them. It delivered last Tuesday and on Thursday I received a shipment notification saying they were replacing everything except the charging cable and the Karma controller. Fast forward to receiving the delivery today and it was... just some propellors! No drone, no battery, no stabilizer- just some propellors.
I've called and chatted into GoPro support and supposedly the matter is being escalated but it's already been several hours with no further reply and I don't expect another update until tomorrow at best.
Has anyone else experienced this with a GoPro Care replacement? I'm very cognizant of the fact that we're on borrowed time with Karma support but I'm really hoping they aren't just abandoning proper procedure when it comes to replacement / repair.
I won't bore you with all the details leading up to it but I ordered the replacement about two weeks ago and sent my original Karma back to them. It delivered last Tuesday and on Thursday I received a shipment notification saying they were replacing everything except the charging cable and the Karma controller. Fast forward to receiving the delivery today and it was... just some propellors! No drone, no battery, no stabilizer- just some propellors.
I've called and chatted into GoPro support and supposedly the matter is being escalated but it's already been several hours with no further reply and I don't expect another update until tomorrow at best.
Has anyone else experienced this with a GoPro Care replacement? I'm very cognizant of the fact that we're on borrowed time with Karma support but I'm really hoping they aren't just abandoning proper procedure when it comes to replacement / repair.