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Bad range

I have same issue lost connection during flight . 1.2 meter distance 1.5 high .. lost connection can’t control the drone .. before flight was calibrate compass and check map .. report to GoPro no response.. too bad !
 
I have same issue lost connection during flight . 1.2 meter distance 1.5 high .. lost connection can’t control the drone .. before flight was calibrate compass and check map .. report to GoPro no response.. too bad !

Was this in the same place as your crash video? If so, I suspect the location you are flying at is a factor. I would recommend getting away from the city in order to minimize interference issues.

Also, for folks having range and connection issues, the internal antenna on your remote, are directional and are located in the back of your remote ( not the bottom, the back). To maintain a better connection with the drone, make sure the back of the remote always faces the drone. Any objects that interfere with your line of sight, could potentially disrupt your connection.
 
Crash video is in open space car park area . I go foot ball park near my house 3rd time flight with karma .. 2nd time 120 meter high lost connnection this time just near to me lost connection also . Yes I always face to drone with controller . with my Dji Mavic Air no issue at all full bar signal . 120 meter high no lost connection.. I wonder if GoPro claim the new drone signal got problem and sometime the drone can’t ON power also .. already report to GoPro waiting power ON issue back to me .. others issue GoPro didn’t reply me just keep quiet .
 
Crash video is in open space car park area . I go foot ball park near my house 3rd time flight with karma .. 2nd time 120 meter high lost connnection this time just near to me lost connection also . Yes I always face to drone with controller . with my Dji Mavic Air no issue at all full bar signal . 120 meter high no lost connection.. I wonder if GoPro claim the new drone signal got problem and sometime the drone can’t ON power also .. already report to GoPro waiting power ON issue back to me .. others issue GoPro didn’t reply me just keep quiet .

I have no doubt that the Mavic performs better in these conditions. The Mavic has a significantly stronger signal.

I have not personally had the issues you describe, but as I said above, I intentionally avoid those places when flying. I have flown as far and as high as I want without issue.

It’s entirely possible you have a faulty unit. You should definitely take your concerns to GoPro customer service. Perhaps your flight log data might uncover a problem?
 
Maybe my drone have signal problem as I think .
Report to GoPro they didn’t mean about the signal
They keep ask me calibrate before flight .. calibrate or no calibrate now I feel like no difference.. cause the signal still poor .. today I report again repair lost signal .. this is 3rd time I report to GoPro that my drone lost signal . They keep quiet .. no reply my email I will call GoPro centre again and complain again ..
 
Maybe my drone have signal problem as I think .
Report to GoPro they didn’t mean about the signal
They keep ask me calibrate before flight .. calibrate or no calibrate now I feel like no difference.. cause the signal still poor .. today I report again repair lost signal .. this is 3rd time I report to GoPro that my drone lost signal . They keep quiet .. no reply my email I will call GoPro centre again and complain again ..

They may misunderstand your concerns. Hopefully they can eventually help you out. They are nice, but I wouldn’t give them very high ratings for actually solving problems.
 
Is it just me or does the Karma have bad range? I don't have the spec numbers but I'm only getting a few hundred feet before I start losing signal. I am in no way close to the limit of what they say it can do. I was flying my drone along with my friend's mavic pro and his drone goes super far where as mine loses signal easily. Thoughts?
I'm not so sure about the range but the signal is terrible. I've been in the middle of the ocean and losing signal 2-300 metres away and it says weak connection returning home. 3 times on the same perfect day ; ( Such a waste of battery power and missing the surfing action I was trying to video. Such a shame because the image quality is good, but that signal a constant problem. I'm going to invest more money in upgrading the signal with an external antenna but seriously gopro failed here, with all the pre-manufacture testing done I would think they would admit the fail and go with external antenna's for a stronger less problematic signal.

Please find a link for this external antenna, , looks mighty powerful so should turn this piece of crap into a sweet machine, though as noted above this should have been gopro getting a fundamental operational requirement sorted, and not me their customer through a third party vendor , another $109.00 and then have the issue of voiding my warranty by making this modification to correct gopro's fail with the signal issue.

DRONE RANGE EXTENDER | Florida 33178 USA | ITELITE ANTENNAS Inc.
 
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I'm not so sure about the range but the signal is terrible. I've been in the middle of the ocean and losing signal 2-300 metres away and it says weak connection returning home. 3 times on the same perfect day ; ( Such a waste of battery power and missing the surfing action I was trying to video. Such a shame because the image quality is good, but that signal a constant problem. I'm going to invest more money in upgrading the signal with an external antenna but seriously gopro failed here, with all the pre-manufacture testing done I would think they would admit the fail and go with external antenna's for a stronger less problematic signal.

Please find a link for this external antenna, , looks mighty powerful so should turn this piece of crap into a sweet machine, though as noted above this should have been gopro getting a fundamental operational requirement sorted, and not me their customer through a third party vendor , another $109.00 and then have the issue of voiding my warranty by making this modification to correct gopro's fail with the signal issue.

DRONE RANGE EXTENDER | Florida 33178 USA | ITELITE ANTENNAS Inc.

I have one and they work great. I would say it at least doubles signal strength!


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Thanks Billybob, good to know.

I'm not so worried about extending the range as the stated 3km is way good enough for my needs, so increasing the signal strength so I don't get that weak connection issue is exactly what I'm after, so great to hear from someone that has bought one and rates the ITELITE antenna positively.
 
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Thanks Billybob, good to know.

I'm not so worried about extending the range as the stated 3km is way good enough for my needs, so increasing the signal strength so I don't get that weak connection issue is exactly what I'm after, so great to hear from someone that has bought one and rates the ITELITE antenna positively.

Yes, I’m more concerned with signal strength too. I’m not too concerned with distance. I already can hardly see the damn thing in the sky, it just seems more responsive with the new antenna.
Check the other threads-someone did do some signal testing on the new antenna.


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Is it just me or does the Karma have bad range? I don't have the spec numbers but I'm only getting a few hundred feet before I start losing signal. I am in no way close to the limit of what they say it can do. I was flying my drone along with my friend's mavic pro and his drone goes super far where as mine loses signal easily. Thoughts?

TERRIBLE RANGE. TERRIBLE PRODUCT.

I’ve never been more infuriated and disappointed in a brand. Poor quality product and worst customer service team I have ever encountered!!! We purchased this drone bundle prior to our honeymoon in hopes to use it many more times as we began our family. After only having it for less than 6 months, that was cut short. We took every precaution in configuring it correctly before our last flight, got the green light to go and after only minutes of flying it, the device said it was losing wi-fi connection, which triggered its autopilot mode. During its auto-flight back to us it, it lost control and crashed into a pond below it (that it had autopiloted over). I didn't realize until after, but in reading and researching further, this is actually a common problem. Because it relies on wi-fi it's extremely unreliable and can fall from the sky or hit objects in its path during the autoflight back pretty regularly. And when it does, GoPro refuses to take any accountability so you will not get your money back, even if you have a warranty on it.

We spent hours trying to retrieve it, but could not and deemed it too dangerous to attempt again and near impossible to find any ways. We contacted customer service to see what our options were since we had a two year warranty on it and were only met with robotic responses, a refusal to take any accountability and blame towards us as their consumers, with no real reasonable logic. There was absolutely nothing we could have done differently given the resources that GoPro had provided to have avoided that outcome. When prying to ask to see the flight logs they said they were confidential and would not share them with me, yet used that as an excuse to say that they decided it was not their fault. The main thing they used to blame it on user error was by saying we didn’t properly avoid the possible “wi-fi interference objects” and then they provided a list of objectives you should avoid when flying. The ONLY applicable object in this case was water! Yes, water! So all those advertisements you see on this page and throughout their website and other marketing materials with water on it, turns out you can’t actually do what they are falsely advertising and we should have known that as consumers!!!! For goodness sake, their main video has a man literally launch the karma drone off of his kayak in the middle of the ocean!!! But I should have known to not fly nearby a cranberry bog reservoir!? After months of arguing and being pushed from one terrible customer service representative to another, they offered to replace the least expensive parts, still requiring us to invest $700 for those parts to even work, and spend more money with a brand we no longer could trust. After even more arguing they offered a jokeable 20% discount. And finally, I spoke with an extremely rude and condescending customer service “supervisor”, who by no means should be in this business, that basically sternly told me to give up, take the discount and that they wouldn’t do anything else even if we found it. For a brand that thrives off of human experiences and leverages happy life milestones, they certainly ruined our honeymoon (all our footage was lost) and our babymoon, which we had hoped to use this on as well and were still arguing with them about, and did not deliver the least bit enjoyable customer service experience. I would NOT RECOMMEND buying products from this company unless you are okay wasting your money when they prematurely break and do not anticipate any understanding from the manufacturer. I hope this saves someone months of frustration in dealing with this company and some money.
 

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