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pedro

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New pilot, first drone-Karma. I had been having some bad experiences with the drone and controller not always doing what they should be. I got in touch with support via emails and was initially very impressed with service received. UNTIL-the worst happened and the Karma went nut, nearly took my head off-completely out of control. I reported this but got message that my case had been closed and I couldnt communicate. (the case had not been closed by me, nor had I been notified).
I emailed again explaining what had happened and saying that I would never have the confidence to fly Karma again and needed a refund. Now the good initial service has turned into NO service! They are not replying. Anyone else have similar experiences or advise for me? Thanks
 
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New pilot, first drone-Karma. I had been having some bad experiences with the drone and controller not always doing what they should be. I got in touch with support via emails and was initially very impressed with service received. UNTIL-the worst happened and the Karma went nut, nearly took my head off-completely out of control. I reported this but got message that my case had been closed and I couldnt communicate. (the case had not been closed by me, nor had I been notified).
I emailed again explaining what had happened and saying that I would never have the confidence to fly Karma again and needed a refund. Now the good initial service has turned into NO service! They are not replying. Anyone else have similar experiences or advise for me? Thanks

We are on the same boat. Check my thread out about my karma losing signal at 25 feet. They closed my threat but i have an ongoing lawsuit against Paul Domanski who did not issue me a replacement based off prejudice. I have proof that others with worst problems than me were given replacements. He said i need to take it up with their legal team, and when i email back they wont respond anymore. They closed my case out and i am even more furious because this isnt closed for me. They


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New pilot, first drone-Karma. I had been having some bad experiences with the drone and controller not always doing what they should be. I got in touch with support via emails and was initially very impressed with service received. UNTIL-the worst happened and the Karma went nut, nearly took my head off-completely out of control. I reported this but got message that my case had been closed and I couldnt communicate. (the case had not been closed by me, nor had I been notified).
I emailed again explaining what had happened and saying that I would never have the confidence to fly Karma again and needed a refund. Now the good initial service has turned into NO service! They are not replying. Anyone else have similar experiences or advise for me? Thanks
I also have had bad service... the person i talked to i could barley understand and did not know about the Karma at all. I knew more about it and i just got it a few days ago. I did get GoPro care and they didnt even know where to find my serial number... luckily i save the cardboard around the backpack and found it myself... I hope i dont need to ask a real question if so i will ask on this forum first... probably get a better result....
 
I was flying mine a few week ago and crashed my Karma open up a case with Go Pro and down loaded my flight info to them they got back to me a few days later and agree to replace mine under warranty, now comes the crappy customer service, they sent me an email on the 24th of Jan (today 30th ofJan ) telling me its ready for Fed Ex to pick up at there warehouse would someone tell me how long does it take for them to get it out!!!!!!!
 
I ordered two packs of new blades and they came to me in three days.. thats pretty good service i would say.. fingers crossed for you chris
 
Fed ex took 10 work days one Way, total Time Both Ways Was Way Over Two Weeks...... I Think Go Pro Has Differant Wharehouse. Locations this why some get items turn around sooner......
 
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GO PRO HAS THE WORST CUSTOMER SUPPORT. DO NOT BOTHER.

I’ve never been more infuriated and disappointed in a brand. Poor quality product and worst customer service team I have ever encountered!!! We purchased this drone bundle prior to our honeymoon in hopes to use it many more times as we began our family. After only having it for less than 6 months, that was cut short. We took every precaution in configuring it correctly before our last flight, got the green light to go and after only minutes of flying it, the device said it was losing wi-fi connection, which triggered its autopilot mode. During its auto-flight back to us it, it lost control and crashed into a pond below it (that it had autopiloted over). I didn't realize until after, but in reading and researching further, this is actually a common problem. Because it relies on wi-fi it's extremely unreliable and can fall from the sky or hit objects in its path during the autoflight back pretty regularly. And when it does, GoPro refuses to take any accountability so you will not get your money back, even if you have a warranty on it.

We spent hours trying to retrieve it, but could not and deemed it too dangerous to attempt again and near impossible to find any ways. We contacted customer service to see what our options were since we had a two year warranty on it and were only met with robotic responses, a refusal to take any accountability and blame towards us as their consumers, with no real reasonable logic. There was absolutely nothing we could have done differently given the resources that GoPro had provided to have avoided that outcome. When prying to ask to see the flight logs they said they were confidential and would not share them with me, yet used that as an excuse to say that they decided it was not their fault. The main thing they used to blame it on user error was by saying we didn’t properly avoid the possible “wi-fi interference objects” and then they provided a list of objectives you should avoid when flying. The ONLY applicable object in this case was water! Yes, water! So all those advertisements you see on this page and throughout their website and other marketing materials with water on it, turns out you can’t actually do what they are falsely advertising and we should have known that as consumers!!!! For goodness sake, their main video has a man literally launch the karma drone off of his kayak in the middle of the ocean!!! But I should have known to not fly nearby a cranberry bog reservoir!? After months of arguing and being pushed from one terrible customer service representative to another, they offered to replace the least expensive parts, still requiring us to invest $700 for those parts to even work, and spend more money with a brand we no longer could trust. After even more arguing they offered a jokeable 20% discount. And finally, I spoke with an extremely rude and condescending customer service “supervisor”, who by no means should be in this business, that basically sternly told me to give up, take the discount and that they wouldn’t do anything else even if we found it. For a brand that thrives off of human experiences and leverages happy life milestones, they certainly ruined our honeymoon (all our footage was lost) and our babymoon, which we had hoped to use this on as well and were still arguing with them about, and did not deliver the least bit enjoyable customer service experience. I would NOT RECOMMEND buying products from this company unless you are okay wasting your money when they prematurely break and do not anticipate any understanding from the manufacturer. I hope this saves someone months of frustration in dealing with this company and some money.
 

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