Recent content by Cdbr229

Hey so please tell me how you were able to convince them that this drone was a malfunction! Did you lose it and not find it because that is exactly what happened to me, the customer service said that my drone was not calibrated however I’ve had the same thing occur where if it didn’t need to be...

Hey I’ve been in the same issue with customer support! They do nothing but lie to every single one of us until we ask for the case to be escalated. The people I’ve spoken with have told me numerous different things to keep them from being responsible however when the karma has auto fail features...

Hey I’m in the same boat still! I’ve waited over a month for resolutions to be made and the best so far and what they say their only offer is a replacement of the core and landing gear, harness for the camera and propellers.. still requiring that I’m to pay for half a GoPro hero 5, stabilizer...

Hey so recently speaking my drone did the EXACT same thing where it told me it was landing in place but we viewed it fly off into the distance never to be seen again. I’ve been lied to a hundred times as to how they can handle this case and I’m wondering how you got the customer service...

And just to build on that note I went from having nothing replaced to the full drone and a 40% discount of a GoPro hero 5 that I am still upset with due to the fact that I shouldn’t have to pay out of pocket for anything that happens out of my own control.

Do NOT give up on this, ask for a supervisor or someone else because the first ones who answer are not the type to have any authority over your case nor can they supply the reimbursement of a drone you deserve. Send screen shots through email threads of the cases on here that show the same...

Actually I received weak signal, then the screen messages lost connection almost immediately. In this instance it was telling the error message with no controller response and initiated a auto land and the drone was not auto landing at all as I could see it picking up speed.. not my fault I...

Update on customer service: today I called them and after taking numerous screenshots of these same instances and sending them to the customer service email they have ordered a one time only drone package with 40% off of the camera. Clearly since all of these other cases had the outcome of a...

Hey guys, just another rotten egg of a drone... mind you this is the second drone that went MIA after flying over “interfering obstacles” as if the drone wasn’t built to do this. I was trying to collect footage for the football game from the front stoop of my house. Launching the drone it was...